Being able to contact your website hosting provider any time you have any questions or experience any problems is important and how fast they will answer and take action is often essential, especially if your web site is business-oriented, as longer downtime often means losing potential customers. The support solutions are a quick way to recognize actual providers from resellers. The second generally respond just to emails or support tickets and you will need to wait for a day or more so as to get an answer. If the problem involves a few replies, you'll end up losing days to get a problem solved. Using a genuine and reliable hosting provider, you'll be in a position to contact the support at any moment and get a prompt reply no matter what the issue or your question is - pre-sales, customer or technical one.

24/7 Customer Support in Website Hosting

All of our website hosting come with 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our web hosting services well before you make an order or you're an existing customer and you have a question or a problem, you're able to contact us at any time, including holidays and weekends. We have numerous channels to get in touch with us - a couple of telephone lines around the globe for your convenience and live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more technical issues or any matters that need additional time to analyze and fix. In contrast to many other web hosting suppliers, our trouble tickets come with a guaranteed max response time of only 1 hour, which means that no matter what the issue is, it will be resolved in a timely manner and you won't waste days to get something fixed.